Why should I provide my real e-mail and phone number when I order? I do not want spam. 

Rtjewelry.com is a trusted online store scammed by SiteLock System. Both Rtjewelry.com and SiteLock guarantees all of the information you provide us with is kept private. We often get customers who give us false phone numbers or false e-mail addresses and customer service is put in a difficult situation if we need to contact you in regards to your order. If you do not provide the correct e-mail or phone number, we will have no way of contacting you if your credit card information was inaccurate or if an item you ordered is on backorder. You will also never receive your automatic e-mail confirmation, which means you’ll have no record of your order. So please, make it easier for everyone and provide us with your accurate information, and don't worry about spam.

-Why didn’t I receive an e-mail confirmation when I made my order?

If you did not receive an e-mail once your order was completed, check your spam folder. It is possible your settings are too high for the automatic e-mail response. If the e-mail isn’t in your spam folder please contact our customer service: sale@rtjewelry.com

-How will I know if my order has been shipped or not?

As soon as your item has been shipped out from our warehouse you will receive an e-mail from our website inform you that your item has been shipped. In this shipping confirmation e-mail you will find your EMS tracking number, and track link. Click on the tracking number and link, it will give you up to the minute information as to where your order is located.  

If there is no activity for two days we can help. Please email us : sale@rtjewelry.com. If your package has been damaged or lost by EMS it takes up to 8-10 business before we can re-ship your order or give you a full credit. However this usually happens once before.

-I placed an order, can I cancel it? What about returning or exchanging items?

For more information regarding canceling, exchanging, or returning orders please see our Exchange & Return.Please note that it takes 5-10 days for us to review your returned items and for your bank account to be fully credited. You will receive an e-mail when your account has been credited.

-I put the wrong shipping address, or made a mistake on my order, can you change it?

After you received your order confirmation e-mail and you noticed you have made a mistake with your order, please email us: sale@rtjewelry.com, please leave a clear detailed message with your name, phone number, and your order number if available. We will correct the issue immediately!

-I have an international credit card how do I place an order?

We are a online store which used 95epay credit card system, and unfortunately our system can not support international credit cards. Visa & MasterCard are the only two cards that we can accept from card holders world wide. More information please see our Payment Page.

-How long does it take to receive my order?

Most orders are shipped within 24- 48 business hours. Once your order is shipped, you will receive a EMS tracking number via email. If any of the items are unavailable, in this e-mail you will receive all of the detailed information of what items were shipped and which items are on backorder. For more shipping info please visit our Shipping Page.

-I place an item in my shopping cart, and when I go to check out it disappears ?

This problem occurs very rarely. This is an issue with the particular web browser you are using, If you have this problem, please email us: sale@ rtjewelry.com, our technical with fix it shortly. 
 

Jewelry questions:

-Are these tiffany are authentic?

Our Tiffany Jewelry are all replicas, made of 3-layer 925 sterling silver plated, top quality.

-Are all pendants come with a chain?

Yes, our all replica tiffany pendant come with a free chain.

-How do I find my ring size? 

Having trouble trying to figure out what your ring size is? Take a look at our Ring Size Chart for more help. 

-Do you make wholesale orders? 

Yes, you must email us: sale@rtjewelry.com for the wholesale discount code.Please see our Wholesale Orders.

 
- How can I get a coupon?

Sign up on for our E-mail Newsletter and keep updated on special sales only available through our newsletter. Every time we have a new sale you will receive an e-mail newsletter with a new coupon code.

-Where do I enter my coupon code?

Once you’ve put all of the items you would like to buy in your shopping cart, you will begin the checkout process. This is when the system will ask you for a coupon code, enter the code then. 

jewelry itself. In most cases it’s actually the cleanser you are using for your jewelry. Be sure to test your new cleanser before you clean all of your jewelry. Dab a q-tip or napkin into the cleanser and test a small area of your skin. Wait a few hours before cleansing all of your jewelry if you’ve noticed there isn't a negative reaction to the cleanser.  

I received an e-mail stating that my item is on backorder, what does this mean exactly? 

We get so many items a day and run low on items it's very difficult to keep up to  the minute information on our site. If your items are on back order it can take 2-4 weeks to receive your item. Of course this amount of time will vary. You have several options.

·         You can keep your item on backorder and wait till you items is available again.

·         You can choose another item in replace of the one you purchased. If there is a price difference you will either be credited or charged.

·         You can simply cancel that particular item if you do not wish to wait for it or change it.

What are CZ stones?

Cubic Zirconium or Cubic Zirconia as it is often refereed to as, is a mineral that is often used in replace of real diamonds. It is made to look and feel like the real thing. It was discovered and used as the best alternative to the real thing. It is significantly cheaper, can be molded into the famous diamond shapes such as  emerald cut, princess cut, and ascher cut. One of the best advantages of having a cz stone is that cubic zirconium can be made into any color, unlike diamonds.  Another great advantage is that cubic zirconium stones truly do look like the real thing. Even the wealthiest people on the planet wear cubic zirconium stones because it is a great way to keep up with the trends.

Do celebrities wear your jewelry?

We are actually unaware if celebrities wear our jewelry but we wouldn't doubt it. We know for sure that some of the most elite socialites wear our jewelry.  The reason why we have celebrity pictures on our site is to show you the hot new trends  they are wearing and how you can get the same look for much less. It's also a big myth that celebrities only wear real diamonds. The truth is actually coming out and celebrities are opening up about how they sometimes prefer to wear replica or inspired jewelry. It's too expensive to keep up to date with all the jewelry trends. Also, a lot of women across the world purchase replica jewelry for when they travel. They want to look stunning but not risk having their real jewelry stolen or lost. Replica Tiffany jewelry itself has become a huge trend.  

Why am I receiving double charges on my credit/debit cards? 

This always happens when your purchase is pending. Wait till the order clears with your bank and you will see that you have only been charged once.